On-call IT support for small businesses
without MSP overhead
Reliable help for workstations, Wi-Fi, email, and security fundamentals. Clear scope. Everything documented. Owner-controlled access.
Who I work best with
Practical IT for small teams that want predictable support and fewer surprises.
Good fit
- Small businesses (typically 3–30 users) that need an “IT person on call”
- Owners/managers who want clear options and straightforward billing
- Google Workspace or Microsoft 365 environments
Not a fit
- 24/7 coverage requirements
- Highly regulated environments requiring dedicated onsite staffing
Services
Fix what’s broken, standardize what’s inconsistent, and document what matters.
Support & troubleshooting
Fast triage, clear next steps, and a paper trail. Onsite when needed.
Workstations & onboarding
Standard builds, baseline apps, encryption, and smooth onboarding/offboarding.
Network, Wi-Fi & firewall
Stability improvements, safe changes, VPN access, ISP coordination, and documentation.
Google Workspace / Microsoft 365
User access, groups, MFA, and clean offboarding processes.
Security fundamentals
MFA everywhere, sensible patching guidance, endpoint protection onboarding.
Owner control & continuity
Admin access, vendor ownership, and documentation so the business keeps the keys.
Simple pricing models
Pick the structure that fits your budget and how often you need help.
Option A — On-call (hourly)
Best for occasional needs. Clear minimums and after-hours terms (if offered).
Option B — Monthly support
Budget-friendly retainer: set hours/month, priority response, quarterly review.
Option C — Fixed-scope projects
Office moves, Wi-Fi rebuilds, migrations, workstation refreshes. Defined deliverables.
How I work
The goal is to reduce downtime, reduce surprises, and keep the business in control.
- Intake & baseline: devices, accounts, vendors, backups, and pain points.
- Stabilize: fix reliability and access blockers first.
- Standardize: baseline device setup so support is fast and repeatable.
- Secure: MFA, endpoint protection, and sensible patching.
- Document: reduce “tribal knowledge” and vendor lock-in risk.
One-person shop (expectations)
Direct contact, low overhead, and consistent standards — with clear business-hours boundaries and straightforward communication.
FAQ
What’s considered an emergency?
Business-stopping issues: can’t work, can’t access critical systems, outage impacting multiple users, or a suspected security incident.
Do you work with existing vendors or MSPs?
Yes. I can coordinate with your ISP, software vendors, or another provider as needed — with owner-controlled access and clear documentation.
Who owns admin accounts and passwords?
The business should. I prefer owner-controlled admin access and documented recovery options so you aren’t locked out.
Do you support home/personal IT?
Yes — I can help with common home/personal issues (Wi‑Fi, PCs/laptops, printers, email setup, basic security hardening, cleanup/migrations).
Contact
Contact details are shown inside the popup after a quick verification.