On‑call IT support for small businesses — without MSP overhead.
Reliable help for workstations, Wi‑Fi, email, and security fundamentals. Remote-first with onsite support in the St. Louis area. Clear scope. Everything documented.
Services
Practical support for small teams: fix what’s broken, standardize what’s inconsistent, and document what matters.
Support & troubleshooting
Remote-first triage, clear next steps, and a paper trail. Onsite when needed.
Workstations & onboarding
Standard builds, baseline apps, encryption, and smooth employee onboarding/offboarding.
Network, Wi‑Fi & firewall
Stability improvements, safe changes, VPN access, ISP coordination, and documentation.
Google Workspace / Microsoft 365
User access, groups, MFA, and clean offboarding processes (incl. Entra ID).
Security fundamentals
MFA everywhere, sensible patching guidance, endpoint protection onboarding, risk reduction.
Owner control & continuity
Admin access, vendor ownership, and documentation so the business keeps the keys.
Simple pricing models
Pick the structure that fits your budget and how often you need help. (Replace the placeholders with your actual terms.)
Option A — On‑call (hourly)
Best for occasional needs. Remote-first, onsite by appointment. Clear minimums and after-hours terms.
Option B — Monthly support
Budget-friendly retainer for predictable help: set hours/month, priority response, quarterly review.
Option C — Fixed-scope projects
Office moves, Wi‑Fi rebuilds, email migrations, workstation refreshes. Defined scope and deliverables.
How I work
The goal is to reduce surprises, reduce downtime, and make your environment supportable — without overengineering.
- Intake & baseline: what you have, who owns what, what breaks, and what’s risky.
- Stabilize: fix reliability and access blockers first.
- Standardize: baseline device setup so support is fast and repeatable.
- Secure: MFA, endpoint protection, and sensible patching.
- Document: reduce “tribal knowledge” and single-person dependency.
One-person shop (expectations)
Direct contact, low overhead, and consistent standards — with clear business-hours boundaries and straightforward communication.
FAQ
What’s considered an emergency?
Business-stopping issues: can’t work, can’t access critical systems, outage impacting multiple users, security incident. Define after-hours terms if you offer them.
Do you work with existing vendors or MSPs?
Yes. The goal is owner control and continuity. I can coordinate with your ISP, software vendors, or an MSP as needed.
Who owns admin accounts and passwords?
The business should. I prefer owner-controlled admin access and documented recovery options so you aren’t locked out.
Do you support home/personal IT?
Answer this explicitly based on what you want to take on.